A City & Guilds survey of 2,058 workers indicates a rise in violence against public sector employees. 37% have been verbally abused while at work; 16% have been threatened and 7% have been physically abused by a member of the public. 64% of those questioned believing that incidents of abuse have escalated over the last two years.
The professions were these incidents occur are ranked: passenger transport (27%) hospitality or leisure (25%), security and policing (21%), healthcare/pharmacy (18%), civil service (14%), law (14%), care, health and community (12%), local government (11%) and local authority (11%).
What is unique about the survey is that they also queried the perpetrators of the harassment. The most common age group was the 25-34 year olds and 33% of them have admitted losing their temper with a call centre worker, a shop worker or a bus driver. Of all of those that admitted committing such acts, 14% don't regret their behavior.
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