9/25 Rockville, MD Customer Assaults Employee at Best Buy

Giovanna Saenz, 41, the managing director of a Community Ministries organization, was charged with three counts of second-degree assault and resisting arrest after a dispute over a refund with a customer service representative. She was in a Best Buy, trying to return an MP3 player but when she was refused, she became enraged and threw two MP3 players and a CD player, striking an employee. After police arrived, she refused to leave. When officers tried to escort her, she struck him on the face with an open right hand and knocked down an employee en route to the door, according to the charges. She was then apprehended by police and charged with assault.